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Frequently Asked Questions
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We offer various home storage and items made from traditional materials such as woven pandan, raffia, and jute.
It depends on where you are. Within Metro Manila, expect your orders to arrive 2-3 business days from date of purchase. In Rizal and Cavite, it will take 3-4 business days. For other areas, it usually takes at least 5 days.
For Metro Manila, we offer same day delivery but the shipping fee will be shouldered by the customer.
You may order via this website www.tradicionmanila.com or via our Facebook and Instagram pages. For FB and IG, please send us a message via DM to receive an order form that you have to fill up. Whatever channel you use, an order is confirmed only upon payment. Orders are final and cannot be cancelled.
In our website, we accept credit card and debit card payments (via PayPal), bank deposit or online transfer via BDO and BPI, and GCASH. We also offer Cash on Delivery (COD) option.
Via FB and IG, we have the same payment channels, except credit/debit card payment.
To confirm your order in FB and IG, send a screenshot of your proof of payment via email (tradicionmanila@gmail.com) or via DMs. Please indicate your (1) name, (2) your order, (3) payment method used, (4) and date and time of payment.
We guarantee our products are export quality. Please note that we are using natural and traditional materials. Small blemishes on the product surface are usually normal. They are what make our products unique. Thus, no two products are exactly the same.
However, in the off chance that our products have damage upon delivery, please see our refund policy.